Under the Digital Services Act (DSA), you have the right to appeal any content moderation decision made by CUEBES.
When You Can Appeal
You can appeal if:
- Your content was removed and you disagree with the reason
- Your account was restricted or suspended
- A report you filed was dismissed and you believe it should have been upheld
How to Appeal
- You will receive a notification about the moderation decision
- Click "Appeal" in the notification or decision email
- Provide your reasoning for the appeal
- Submit the appeal
Appeal Review
Appeals are reviewed by a different person than the original moderator. We will:
- Review your appeal within a reasonable time
- Consider your arguments and the original decision
- Notify you of the outcome
If You Disagree with the Appeal Outcome
If you are still unsatisfied, you can:
- File a complaint through our platform complaint mechanism
- Contact the competent Digital Services Coordinator in your Member State
- Seek legal remedies through the courts