CUEBES provides a formal complaint mechanism as required by the Digital Services Act. You can use it to raise concerns about the platform itself.
When to Use This
Use the complaint mechanism for:
- Issues with the platform service
- Concerns about data processing practices
- Accessibility problems
- Discrimination concerns
- Any other platform-related grievance
How to File a Complaint
- Go to Help > File a Complaint
- Select the complaint type
- Describe your concern in detail
- Submit the complaint
What Happens Next
- Your complaint is reviewed by our team
- You will receive a response within a reasonable time
- If your complaint concerns data protection, it may be forwarded to our DPO
External Remedies
If you are unsatisfied with our response, you can:
- Contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
- Contact the Digital Services Coordinator in your country
- Seek legal advice